Privacy Policy

Who we are

Endless Customers is a brand of IMPACT, located at 125 Commerce Court, Suite 9, Cheshire, CT 06410. When this policy says "we," "us," or "Endless Customers," it means IMPACT and its associated brands operating at endlesscustomers.com.

What information we collect

Information you give us

When you fill out a form, subscribe to our content, purchase a product, attend a webinar, or contact us, you may provide: your name, email address, company name, website URL, phone number, job title, and any other information you include in a message or form field.

Information collected automatically

Like most websites, we collect technical data when you visit: IP address, browser type, operating system, referring URL, pages viewed, and time on site. We use this data to improve site performance and understand how people find us. This data is collected through cookies and similar technologies — see our Cookie Policy for details.

Information from third parties

We may receive information about you from partners, event registrations, or publicly available sources, combined with information we already have to better understand our audience.

How we use your information

• To respond to your inquiries and deliver services you've requested
• To send content, newsletters, and updates you've opted into
• To improve our website, content, and offerings
• To run events, webinars, and the Endless Customers conference
• To analyze usage trends and measure the performance of our marketing
• To comply with legal obligations

We do not sell your personal information to third parties.

How we share your information

We share data with trusted service providers who help us operate: HubSpot (CRM and marketing automation), Google Analytics, email delivery services, and conference/event platforms. Each provider is bound by data processing agreements that restrict how they may use your data.

We may disclose information if required by law, to protect our legal rights, or in connection with a merger or acquisition (you will be notified in that event).

Data retention

We retain contact and form submission data for up to 12 months after your last interaction with us, after which inactive records are deleted or anonymized. Client and billing data is retained for seven years as required by Connecticut law. You may request deletion at any time — see "Your rights" below.

Your rights

Depending on where you live, you may have the right to: access the personal data we hold about you, correct inaccurate data, request deletion, object to or restrict processing, and receive a portable copy of your data. To exercise any of these rights, email privacy@endlesscustomers.com. We respond to all requests within 30 days.

Children's privacy

Our services are not directed to children under 13. We do not knowingly collect data from children. If you believe a child has provided us information, contact us and we will delete it.

Changes to this policy

We may update this policy. We'll post changes here and, for material changes, notify you by email or a prominent notice on the site. The "Last updated" date at the top reflects the most recent revision.

Governing law

This policy is governed by the laws of the State of Connecticut, USA.